1car1 - Car and Van Rental

Do you open on Sundays and bank holidays?

Most city locations are closed on Sundays. We do continue to service most UK airport locations on a Sunday. Availability for collection on a Sunday is as shown below:

Full Service: Heathrow, Gatwick, Stansted, Edinburgh Airport, Glasgow Airport, Manchester Airport. Restricted Hours: Luton Airport, Kings Cross, Edinburgh, Glasgow, Liverpool, Leeds.

During bank holidays we are able to provide airport meet and greet services at the following airports at no additional charge:

Heathrow, Gatwick, Stansted, Edinburgh, Glasgow, Manchester.

We are able to offer a meet and greet service at all other airports with the standard out of hours charge. Please note that all city locations are closed on bank holidays.

UK Bank Holidays for 2008/09 are as follows:

Summer Bank Holiday: 25th August 2008
Christmas Day: 25th December 2008
Boxing Day: 26th December 2008
New Years Day: 01st January 2009 
Good Friday: 10th April 2009
Easter Monday: 13th April 2009
Early May: 4th May 2009
Late May: 25th May 2009
Summer: 31st August 2009
Christmas Day: 25th December 2009
Boxing Day: 26th December 2009

What additional costs should be added to my online quote?

All quotes shown online are fully inclusive of VAT, fully comprehensive insurance, unlimited mileage (cars only) and 24 hour breakdown cover. There are no additional costs to pay. Depending on the circumstances of your hire, you may be required to pay out of hours and one way hire charges, but all quotes are calculated with these included. You will not be asked to pay additional costs on arrival. The price you see is the price you pay.

*Please note that above applies to bookings where the vehicle will remain within Mainland Britain throughout the hire. Please see the section on additional costs for travelling outside the country for more information.

What is the insurance excess on the vehicle?

There is an insurance excess on all vehicles on our fleet. For standard vehicles this excess is £500, for all people carriers, minibuses and executive class vehicles, the excess is £1000. When requesting an online quote, the appropriate insurance excess is displayed next to each vehicle. This excess is not taken in the form of a deposit, we will simply take a credit card imprint and ask that you give authorisation that, in the unlikely event of an accident, we may charge your card for the appropriate amount.

* Please note that we require an additional £500 deposit when hiring the Chrysler Voyager vehicle *

What do I have to have with me when I collect the vehicle?

When taking collection of your hire vehicle you need to have the following available:

Driving License: All UK residents must produce a full valid British or International driving licence held for at least two years (If you have a new UK photocard licence you must produce the paper counterpart also) All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided. It is the hirers responsibility to ensure that he / she has the appropriate licence.

Identification: All UK residents must be able to produce a recent utility bill or bank statement and a valid credit, switch or debit card in the name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer.

Any additional drivers must be present at the time of hiring and must be able to produce a full valid driving licence conforming to the stipulations above.

Do you offer an airport meet and greet service?

We offer a free meet and greet service at all UK airports. You can see a list of all airports covered on our quotation page. Once a reservation has been placed you will receive an email confirmation with full instructions for the meet and greet process for the location specified.

Do you offer delivery and collection?

Delivery and collection can be arranged subject to availability. There is a minimum 3 day hire period requirement for this service (5 days between 1st May and 30th September). If you would like to have a vehicle delivered and collected please contact our call centre to arrange the hire on + 44 (0) 113 387 5866.

What do I do in the event of an accident?

In the event of an accident occurring with our vehicle, there are several things that you need to do:

Get the details of the other party.
Contact the accident help line on 0800 107 3779
Inform your local branch
Complete the freepost claim form supplied.

You need to perform the actions above as soon after the accident as possible to avoid any complications with your claim.

Do you provide breakdown cover?

We provide full 24 hour breakdown cover at no extra cost. Full instructions are provided with your hire vehicle, telling you what you need to do in the event of a problem occurring with your car.

What is your fuel policy?

All vehicles are provided on a Like for Like basis. We provide the vehicle with an amount of fuel requesting that you return the vehicle with the same amount. Failure to do this will result in a charge being levied per 1/8th tank. E.G. Hiring a car with a full tank and returning with 7/8ths will result in a charge for 1/8th tank. This means that we will not ask for a fuel deposit when the vehicle is collected.

Are there any mileage restrictions?

All our vehicles are provided with unlimited mileage. There are no additional charges to pay for travelling over a certain distance.

Do you guarantee a particular model of vehicle?

The vehicles shown on our website are typical of the most common vehicles that we supply. Unfortunately we are not able to guarantee a specific model, only the group of vehicle. In the event that we do not have a vehicle available in the group booked, we will only ever upgrade to the next highest group.

Do you have any cleaning charges?

We do not normally impose a cleaning charge for vehicles hired. There may be certain circumstances where we would require an additional fee. An example of this would be an instance where you are going to be carrying pets in our vehicle. If in doubt you should contact us prior to your hire commencing.

How often are your vehicles serviced?

All vehicles are serviced every 10,000 miles. Vehicles are also fully valeted before each rental commences to ensure that you receive your hire vehicle in excellent condition..

How old are your vehicles?

Our fleet is rotated on a regular basis with most vehicles being approximately one year old.

Do I have to pay to take the vehicle abroad?

Customers can take our vehicles abroad for an additional charge. If you want to go abroad this should be mentioned at the time of booking with information about the length of time out of the country and the countries you are visiting so as to enable our staff time to get all relevant documentation and cover arranged. This documentation is essential when passing national borders as otherwise the vehicle is liable to be seized by .Customs and Excise. All of this documentation can be obtained from us and customers should contact us for a quote. Please note that some countries are not eligible for this cover.

What additional services are available?

Additional Drivers are charged at £20 per driver per week or £5 per day for hires of less than 7 days.This is capped at 2 weeks and any further weeks additional driver cover is free. If you require additional drivers, they must be present at the time of hiring and are subject to the same restrictions as the main driver. Charges for additional drivers are payable locally on arrival.

Child Seats: Child seats are available at all locations at a cost of £20 per seat for the duration of the hire. If booking online, please specify the number of child seats required and enter the ages of the children in the additional notes field. Please note that for legal reasons, you are responsible for fitting all child seats yourself.

1car1 Excess Protection:For £6 per day retail customers have the ‘option’ to reduce the excess to only £100, customer will remain responsible for tyres and windscreens.
For Vehicles with a £1000 excess a £6 payment will reduce excess to £500

1car1 Excess Protection Plus:For £15 per day retail customers have the ‘option’ to reduce the excess to £0 including tyre and Windscreen cover.
For Vehicles with a £1000 excess the excess will reduce to £250 including tyre and windscreen cover.

* Please note that we do not offer an option to reduce the excess on the Chrysler Voyager. *

What methods of payment do you accept ?

We accept all major credit cards apart from Diners Club. We can also accept debit cards however we are unable to accept payment by American Express, Solo, Visa Electron, Quidity, Lazer or Cash Plus. We do not accept cash or cheque as a method of payment under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. We are unable to accept 3rd party payments.

What is your policy on the congestion charges?

Congestion charging Any vehicle movement into, out of or within the marked charging zone ("CCZ") between 07:00hrs and 18:00hrs (Monday to Friday), is chargeable at the rate of £8 per day.

Only one payment per vehicle, per day is required, once the first payment is made, any number of journeys may be made that day into, out of or within the CCZ, by that vehicle. The payment of £8 must be made by 22:00hrs on the day the movement was made; otherwise the charge rises to £10. If that is not paid before midnight on the following chargable day, a Penalty Charge Notice will be issued in the sum of £100 (discounted to £50 if paid within 14 days). If the charge is not paid within 28 days, the charge rises to £150.

Further details may be obtained from Transport for London's website: www.cclondon.com.

Your Responsibilities: You must pay for any vehicle movement into, out of or within the CCZ, Where we make a delivery to you, within the CCZ; you must pay the £8.

This covers the first day's Charge. All other days' charges, including the charge for the last day of the hire, are your responsibility. When you pay the charge, you will be given a receipt / transaction number for the payment.

Please retain this number as you will need it in case of a dispute between you and Transport for London ("TfL") You can pay by phone, text, Internet, or pay - point, but you must pay on the day you used the CCZ. If you fail to pay, TfL will send you a Penalty Charge Notice.

It is your responsibility to pay this Penalty Charge. If you fail to pay the charge on the day you used the CCZ, you will also be charged an Administration Fee by us.

Why isnt my booking at the special offer price?

From time to time 1car1 will run special offers on our vehicles. These special offers are for a limited time only, and when the offer expires the price is no longer valid.

When this happens, any extension of your hire period will be done so at the current rates, not at the expired offer rates.

Geographical restrictions may apply to all special offers, a list of all locations applicable to each offer is available on request.

Pricing of our special offers may differ between locations.

How do I make an amendment or cancel my booking?

For Pre-paid hires all cancellations must be submitted in writing or by calling (+44 113 387 5871) 24 hours prior to the date of collection. Failure to do so will result in a "No Show" and no refund will be given in this case. 1car1 will not refund any unused rental days.

For Non pre-paid confirmed bookings all cancellations must be submitted in writing or by calling (+44 113 387 5871) 24 hours prior to the date of collection. Failure to do so will result in a “No Show".